We are honored to announce that First National Bank North has been named a recipient of the 2025 Excellence in Customer Service Award by the Minnesota Banking Association. This recognition highlights our ongoing commitment to providing personalized, responsive, and professional service to every customer who walks through our doors or logs into our online banking platform.

“At FNB North, we strive to make banking not only easy but enjoyable,” said John Miller, President & CEO. “Every member of our team plays a vital role in creating positive experiences, and we're thrilled that this effort has been acknowledged on a state level.”

The award was presented based on feedback from customers, mystery shopper evaluations, and internal training programs focused on communication, problem-solving, and digital accessibility. Judges praised our approach to combining modern technology with the personal touch that defines community banking.

verified_user Over 95% customer satisfaction rating
verified_user 100% staff completion of service excellence training
verified_user Multiple customer testimonials highlighted in evaluation

In addition to winning this year’s award, FNB North has been consistently ranked among the top regional banks for customer satisfaction in annual surveys conducted by independent financial review platforms. We continue to invest in improving our services through enhanced digital tools, streamlined processes, and proactive support for both personal and business clients.

Thank you to our loyal customers for your trust and support. We look forward to continuing to serve you with the same dedication and care that earned us this prestigious honor.